Shipping policy
Orders placed after 2:00pm PST Monday-Friday will be processed the following business day.
We process and ship parts orders same day when received before 2pm. Equipment is processed within 24-96 hours, however, some items require additional time for preparation.
All shipping transit time estimates are based on business days. Example, an order placed on Friday before 2pm PST selecting Next Day Air shipping option will not be delivered until the following Monday.
Any orders containing out of stock items will be shipped together unless otherwise specified.
Saturday Delivery: Due to the limitations and complications of Saturday Delivery, online orders will not be processed for delivered on Saturday. Please contact us by phone to place any order requiring Saturday Delivery.
Customers outside of the US: Customs fees/duties/taxes are not collected in advance by Emiliomiti and are the responsibility of the recipient. Customer acknowledges that the products ordered and delivered may be subject to the export control laws and regulations of the United States of America and the country in which Customer is located. Customer shall be solely responsible for the determination of and adherence to the export control laws and regulations applicable to the products ordered by Customer. Customer agrees not to export or re-export products in violation of such laws and regulations. Moreover, Customer agrees not to export products or any documentation or information related thereto (i) to any country in which the United States has embargoed or restricted the export of goods and services (including but not limited to Iran, Iraq, Libya, North Korea, Sudan and Syria) or to any national of any such country or other person or entity, wherever located, who intends to transmit, transport or deliver products to such a country; (ii) to any end-user who Customer knows or has reason to know will utilize the products in the design, development or production of weapons of mass destruction, including but not limited to nuclear, chemical and biological weapons; or (iii) to any end user who has been prohibited from participating in export transactions by a governmental agency, including but not limited to any federal agency of the United States government. These restrictions may change from time to time. If Customer has any questions regarding its obligations under the export laws and regulations of the United States of America, Customer should contact the Bureau of Industry and Security, U.S. Department of Commerce. For current information and contact addresses and telephone numbers, see http://www.bxa.doc.gov/.
Rejected Shipments or Undeliverable as Addressed:
Rejected or undeliverable items will be treated as buyers remorse and will be charged a $20 processing fee. Please confirm your address prior to checking out. Orders returned as undeliverable will be refunded automatically to the original form of payment less a $20 processing fee.
Third Party or Freight Collect: Customers requiring the use of Third Party or Freight Collect service will incur a delay in order processing and are subject to the following fees:
Small Parcel: Freight Collect or Third Party shipments can only be shipped via Fedex or UPS, a $25 processing fee will be added to the order to accommodate this special request.
Freight Shipments: Freight shipments or any shipment requiring a BOL being shipped Third Party or Freight Collect will incur a $75 processing fee. Schedule pickups for freight shipments are between 14:00 and 17:00 Monday thru Friday PST.
Lost or Damaged Shipments:
If any item or packaging is damaged or missing, or if you have any doubt about possible damage, you MUST do the following:
- Note it clearly on the delivery receipt before signing
- Keep your copy of the delivery receipt
- Contact us within 2 business days
- Keep the damaged packing materials for inspection
- Take pictures of the damaged items and packaging
Though our warehouses give great attention to packaging every order for shipment, damage can occur in transit. In the case of damage we must go to the carrier company to receive reimbursement for these damages. By signing the delivery receipt you are taking responsibility and ownership for the shipment in the condition noted. If part or all of your shipment is damaged or missing and you did not note this in any way on the delivery receipt, we CANNOT guarantee any compensation for damages or missing items. Signing the delivery receipt without noting any damage means that you have received your shipment in acceptable condition.
It is the customer’s responsibility to open and inspect all packaging to check for concealed damage and/or missing items. Concealed damage should be reported to us within 2 business days to be considered as a valid claim.